Terms of Service

These terms are the agreement between you (“Client,” “you”) and Andersen Solutions LLC (“we,” “us”). By paying an invoice or using the service, you agree to them.

1. What we provide

We build and operate an AI answering service that answers calls forwarded from your business line when nobody at your business picks up. The assistant collects caller information — typically name, callback number, and what they need — and delivers it to you by email and to a shared log.

Setup includes configuring the assistant, writing its script, and providing a phone number for you to forward to. Ongoing service includes hosting, monitoring, and reasonable adjustments to the assistant’s script.

We do not provide legal, medical, financial, or emergency services. The assistant is not a substitute for a live person and must not be relied on to handle emergency calls.

2. Pricing and billing

• Basic — $97 per month, 50 calls included.
• Starter — $167 per month, 100 calls included, plus urgent call transfer to your cell.
• Business — $367 per month, 250 calls included, plus urgent call transfer to your cell.

These are founding rates offered to our first clients. Once you sign up your rate is locked in for as long as your service remains active, regardless of later price changes.

Calls are counted per answered call in a billing month and do not roll over. Usage beyond your included calls is billed at $2.00 per minute.

Billing begins after that and recurs monthly on the same date until cancelled, charged automatically to the payment method on file. Failed payments are retried automatically; if payment fails for more than 30 days we may suspend or cancel the service.

We may change pricing for new clients at any time. Your locked-in rate is unaffected. If we ever need to change your rate, we will give you 30 days’ written notice and you may cancel before it takes effect.

3. Cancellation

You can cancel anytime. Cancel through the billing portal link in any receipt, or email us and we’ll stop billing at the end of your current month.

• No long-term contract and no cancellation fee.
• The current month is not prorated — the service stays live through the period you’ve paid for.
• On cancellation, forwarding stops working once your service ends. Your published business number is unaffected, and you should remove call forwarding on your end.

We may cancel your service with 30 days’ notice, or immediately for non-payment or violation of these terms.

4. Call recording and consent

Our assistant announces at the start of each call that the call is recorded. If a caller asks whether they are speaking with a person, the assistant confirms that it is an AI.

Your responsibilities:

• You confirm you have the right to forward calls from your business line to our service.
• You are responsible for any recording disclosure required of you as the business receiving the call — including on your own voicemail greeting, website, or signage.
• You will not use the service to record calls in any manner prohibited by law in your jurisdiction or your callers’ jurisdictions.
• You will not ask us to disable, edit, or remove the recording disclosure from the assistant’s script.

If you have questions about recording law in your state, consult an attorney before using the service.

5. Your responsibilities

• Configure call forwarding on your line, or authorize us to help.
• Provide accurate information about your business for the assistant’s script.
• Review the leads we deliver. We deliver them; acting on them is up to you.
• Keep your contact email and payment method current.
• Don’t use the service for unlawful purposes, harassment, or automated outbound calling.

6. Service availability

We aim for continuous service but do not guarantee uptime.

The service depends on third-party infrastructure and providers. Outages, errors, or changes at any of these can interrupt the service and are outside our control.

The assistant is automated and will sometimes mishear information, miss a detail, or fail to capture a caller who hangs up. We do not guarantee the accuracy or completeness of any captured information, and we do not guarantee that every call will be captured.

We may perform maintenance or update the assistant’s configuration at any time.

7. Your data

• We store call transcripts, recordings, and captured caller information in order to deliver the service.
• We use this data to operate and improve your assistant. We do not sell it.
• Data is stored with third-party infrastructure providers under their own security practices.
• You own the caller information we deliver to you.
• On cancellation we’ll delete or return your call data on written request. Otherwise we retain it for up to 12 months.
• You are responsible for how you handle caller information once we’ve delivered it, including any privacy obligations that apply to your business.

8. Limitation of liability

The service is provided “as is,” without warranties of any kind, express or implied.

To the maximum extent permitted by law, we are not liable for:

• Lost business, lost leads, lost revenue, or lost profits
• Missed, dropped, misrouted, or incorrectly transcribed calls
• Outages or failures of third-party providers
• Indirect, incidental, consequential, special, or punitive damages

Our total liability for any claim is limited to the amount you paid us in the one (1) month before the claim arose.

Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you.

9. Indemnification

You agree to indemnify and hold us harmless from any claim arising out of your use of the service, your violation of these terms, your violation of any law including call recording and privacy laws, or your handling of caller information.

10. Changes to these terms

We may update these terms. Material changes take effect 30 days after we post them or notify you. Continuing to use the service after that means you accept the updated terms.

11. Contact

Andersen Solutions LLC
andersenbmax@gmail.com
619-992-0173